When configuring tax for your location, you may find that you need to apply multiple tax rates or change the default "Sales Tax" label to something else. The Custom Tax Rate option allows you to customize the tax name and create multiple rates, such as Sales Tax, VAT, or any other label you prefer. Take a look below to see how to set up custom tax rates!
How to set up custom tax rates
For step-by-step instructions with screenshots, see the Step-by-Step section at the bottom of this article.
Step 1: Click the Business tab
Step 2: Click the Sales Tax tab
Step 3: Click "Add a State Tax" (or "Add a Province Tax")
Step 4: Choose the Tax State
Step 5: Choose the "Custom Tax Rate" Tax Mode
Step 6: Click "Add New"
Step 7: Enter the tax name in the Tax District
Step 8: Enter the Sales Tax Rate
Step 9: Click "Add New" for additional rates
Step 10: Edit Products, if needed
Step 11: Place a test order
Step-by-step
Step 1: Click the Business tab at the top of the page.
Step 2: Click the Sales Tax tab on the left-hand side of the page.
Step 3: Click the "Add a State Tax" (or "Add a Province Tax") button to create a sales tax rate.
Step 4: In the Tax State/Province drop-down, choose the location you would like to set a tax rate for.
Step 5: In the Tax Mode drop-down, choose the Custom Tax Rate option. This allows you to change the verbiage of the tax name or charge multiple tax rates.
Step 6: In the Rate column, click the "Add New" button.
Step 7: In the Tax District box, type the tax name you would like to appear to your clients and in reporting.
Step 8: In the Rate box, enter the tax percentage that you would like to collect from your clients.
Step 9: If you need to create additional rates for this state, click the "Add New" button again. Repeat Steps 6–8 for each additional tax rate.
Step 10: In the Taxable Overrides column, click "Edit Products." When creating or editing products, you can choose whether the product is taxable. By default, the system uses the product setting, but you can override this on a per-product basis within this window. This is helpful if you have products available in multiple states but only need to charge tax in specific states.
- The green checkmark will override the product default to charge tax.
- The red X will override the product default to not charge tax.
- If neither is selected, the product’s default taxable status will be used.
Step 11: You can now place a test order to see what your client will see regarding your Custom Tax Rate. Your client will see any applicable tax rates in the Payment Information section when placing their order. Note: if your client does not already have a billing address on file, they will be prompted to enter this information to proceed with the order. If you would rather use the property address and not ask for the client's billing address, click here for steps to enable that.
Click the help articles below for additional help on setting up and using the Sales Tax feature:
Setting up a Flat Sales Tax Rate
Setting up an Automatic Tax Lookup Rate
Do Not Ask For Client Billing Address - Sales Tax Lookup
For any additional questions, our Support team is ready to help you!
Call: (509) 515-3338
Email: Support@HDPhotoHub.com
Or use the chat button in your account for live assistance.