When you allow a client to reschedule their photoshoot, they can typically only see their assigned Team Member’s availability. However, you can now allow them to view availability for all Team Members. This is especially helpful if their assigned Team Member doesn’t have a time that works, but another Team Member does. Follow the steps below to allow your clients to reschedule with all Team Members!
How to allow rescheduling with all team members
For step-by-step instructions with screenshots, see the Step-by-Step section at the bottom of this article.
Step 1: Click the Business tab
Step 2: Click the Default Settings tab
Step 3: Click "Allow all team members during reschedule"
Step 4: Click "Save Changes"
Step-by-step
Step 1: Click the Business tab at the top of the page.
Step 2: Click the Default Settings tab on the left-hand side of the page.
Step 3: In the Platform Settings section, click the checkbox for "Allow all team members during reschedule."
Step 4: Scroll to the bottom of the page and click "Save Changes."
Now when a client goes to reschedule, they will have an option to "Check More Photographers." Note: this view will depend on your cart settings. If you allow the client to choose the Team Member, they will see the list of available Team Members. If you hide Team Members, they will simply choose a new shoot date and the order will automatically be reassigned.
For any additional questions, our Support team is ready to help you!
Call: (509) 515-3338
Email: Support@HDPhotoHub.com
Or use the chat button in your account for live assistance.