HDPhotoHub uses different account types to control what users can access and manage within the system. Account types are divided into two categories:
- Business Owner Accounts
- Client Accounts
Understanding the differences between these account types can help you determine the best setup for your business and your clients.
Business Account Types
Business Owner
A Business Owner account has complete access to all areas of the HDPhotoHub platform.
Business Owners can:
- Manage business settings
- Configure products and pricing
- Create and edit site designs
- Manage clients and groups
- Access reports and financial information
- Manage team members and permissions
- Create, edit, and deliver orders
- Access all sites, media, and business data
Each HDPhotoHub business has at least one Business Owner account and may have multiple Business Owners, all with full access to the platform.
Team Member
A Team Member account is designed for individuals who work with or for the Business Owner.
Examples include:
Photographers
- Videographers
- Editors
- Administrative assistants
- Scheduling staff
- Other support personnel
Team Members do not automatically receive full access to the account. Their permissions are controlled by the Business Owner and can be customized based on their role.
Note: To manage Team Member permissions: Business > Permissions
This allows the Business Owner to decide exactly what areas of the platform each Team Member can access.
Client Account Types
Client
A Client account is the standard account type for the people your business serves.
Examples include:
- Real estate agents
- Brokers
- Home sellers
- Property managers
- Other customers ordering services
Clients can access their own sites, media, orders, invoices, and account information.
Most users outside of your business organization will have a Client account.
Group Admin
A Group Admin is used when multiple clients belong to the same group and a central person needs access to all of their information.
A Group Admin can:
- Access sites for all clients within their assigned group
- View and manage media for all clients in the group
- Place orders on behalf of clients within the group
Common examples include:
- Brokerage administrators
- Office coordinators
- Transaction coordinators who support multiple agents
Group Admins have access across an entire group & they are typically assigned to trusted administrative staff.
Assistant
An Assistant account is designed for someone who supports a single client.
An Assistant can:
- Access that client's sites and media
- Help manage information related to that client's account
An Assistant cannot:
- Access other clients' accounts
- Place orders on behalf of the client
Assistant accounts are ideal for individual administrative assistants who only need access to one client's information.
Note: If a user has been assigned the wrong account type, our Support Team can help. Simply contact support and let us know which user needs to be updated and what account type they should have. We can review the account and make any necessary changes to ensure they have the appropriate level of access.
For any additional questions, our Support team is ready to help you!
Call: (509) 515-3338
Email: Support@HDPhotoHub.com
Or use the chat button in your account for live assistance.