When your clients are paying an outstanding balance, you can give them the option to leave a tip. Enabling tipping is a great way to allow clients to show their appreciation for exceptional service while providing additional earnings for you and your team.
Take a look below to learn how to enable tipping on your account.
How to enable accepting tips
For step-by-step instructions see the video below or follow the Step-by-Step section at the bottom of this article.
Step 1: Click the Business tab.
Step 2: Click the Default Settings tab.
Step 3: Scroll to the Billing Options section.
Step 4: Enable "Allow Tips when Order Balances are Being Paid."
Step 5: Choose a Tip Payout Mode.
Step 6: Select the Business Allocation %.
Step 7: Choose a Suggested Tip type.
Step 8: Enter the suggested tip amounts, if needed.
Step 9: Click "Save Changes."
Step 10: View tips on the Site Summary page.
Watch the video below for a demo:
Step-by-step:
Step 1: Click the Business tab at the top of the page.
Step 2: Click the Default Settings tab on the left-hand side of the page.
Step 3: Scroll down to the Billing Options section.
Step 4: Click the checkbox for the "Allow Tips When Order Balances are Being Paid" option. This will enable tipping when your clients are paying an outstanding balance.
Step 5: In the Tip Payout Mode drop-down menu, choose either "Business" or "By Product."
- If you select "Business," the entire tip will be paid to the business.
- If you select "By Product," the tip amount will be divided equally among the assigned team members for that order.
Note: Only products with a Time on Site value will be considered when allocating the tip.
Step 6: In the Business Allocation % field, enter the percentage of the tip you would like to retain before distributing the remaining amount to the assigned team members. You can leave this field blank if you want the full tip amount distributed to the assigned team members. Note: This option is only available when using the "By Product" Tip Payout Mode. If the business owner is assigned product lines on the order, they will still receive a tip payout even if the Business Allocation % is set to 0%.
Step 7: If you would like to suggest tip amounts to your clients, choose either "By Percentage" or "By Amount" from the Suggested Tip drop-down menu.
Step 8: If using Suggested Tips, enter your preferred values in the Low Tip, Mid Tip, and High Tip fields. Note: The selected tip will automatically be calculated and added to your client's total balance due.
Step 9: Scroll to the bottom of the page and click "Save Changes." Your clients will now see the option to leave a tip whenever they pay an outstanding balance.
Step 10: Once a client leaves a tip, the system will automatically create a "Client Tip" line item on the order and mark it as "Done." If multiple team members are receiving a portion of the tip, each team member will receive a separate "Client Tip" line item showing their individual tip payout. Note: If you are using the Business Allocation % option, the retained business portion will be excluded before the remaining tip is divided among the team members.
Note: This feature is only available for orders placed through a shopping cart. It is not available for Delivery Logistics orders.
For any additional questions, our Support team is ready to help you!
Call: (509) 515-3338
Email: Support@HDPhotoHub.com
Or use the chat button in your account for live assistance.