When charging travel fees, the fee is automatically calculated from the Team Member’s home address to the property address. You may find that you want to waive the travel fee up to a certain distance and then charge per mile beyond that. Check out the steps below on how to set up a free service area!
How to set up free mileage for a service area
For step-by-step instructions with screenshots, see the Step-by-Step section at the bottom of this article.
Step 1: Click the Business tab
Step 2: Click the Service Areas tab
Step 3: Select a Team Member
Step 4: Add Service Areas
Step 5: Add a Per Mile rate
Step 6: Calculate the Base Rate and enter it as a negative amount
Step 7: Place a test order
Step-by-step
Step 1: Click the Business tab at the top of the page.
Step 2: Click the Service Areas tab on the left-hand side.
Step 3: Select a Team Member to add their service areas. Note: to set up Service Areas, you’ll need to enter a complete address first in the Team Member’s profile page.
Step 4: Add your service areas. Note: for detailed steps on creating service areas, click here.
Step 5: Once you have created your service areas, add your Per Mile rate to each service area.
Step 6: Now that you have your Per Mile rate, you can calculate the Base Rate that will ensure your clients are not charged a travel fee for the mileage of your first Service Area. Here is how to calculate that base rate:
Per Mile Rate × Mileage of First Service Area = Base Rate
Enter that Base Rate as a negative amount. Note: these base rates will need to be calculated for each Service Area beyond the first/free area.
Example:
$1 × 20 miles = $20 → enter as -$20
$2 × 20 miles = $40 → enter as -$40
Step 7: Your clients will no longer be charged a travel fee for the mileage within your first Service Area. Using the example above, the Per Mile rate will begin after the first 20 miles. For a property located 25 miles from your Team Member’s home, the client will be charged a travel fee of $5.
For any additional questions, our Support team is ready to help you!
Call: (509) 515-3338
Email: Support@HDPhotoHub.com
Or use the chat button in your account for live assistance.